Terms and Conditions

Terms and Conditions

PLEASE READ AND UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE COMMITTING TO INTERACTIONS WITH THIS WEBSITE.

General Provision

This website are owned by Zen Creations PLT. We are providing you with access to this Site and our online store subject to the following terms and conditions. By browsing, obtaining information, using, enrolling for or buying commodities on this Site or otherwise using our Services, you are in agreement to all of the following terms and conditions, including any policies referred to herein. So, please read these Terms carefully. We retain the entitlement to change this Site and these Terms at any time. These terms and conditions govern the relationship between Zen Creations PLT and you, the website user (“you”, “your”, "user", "customer"), with respect to your use of this website. The website user is defined as a member, product purchaser or the person who will search, browse or make use of images, texts, designs, logos, video files, programs, ideas, information, etc. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

Sales of Products

All Products made available for order and pre-order on the Website are those present on the Website and are subject to availability. There is a detailed summary of the main characteristics available of all the products on sale on the Website. Images and information of products are for and by reference only and actual product may vary from the corresponding image and description exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end. The Website hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by you. Products are subject to the approval and validation of the holders of the intellectual property before the Company starts to produce the product. For quality purpose, we may modify the characteristics of our products and due to this the product may be subjected to modifications depending on the stages involved in its production, which may result in delay of the estimated shipping dates.

Order, Payment & Cancellation

The currency used in this website is the US Dollar. You need to make a full payment for pre-ordering items. Pre-order is marked for products that are not yet made. We will not accept any order cancellation once the order is confirmed. We support payment through Stripe only.

Shipping and Delivery

Product Shipping

We will dispatch the product within 7 working days upon obtaining the full payment for stock products. For pre-ordered products, we will dispatch it within 7 working days from the official release date. The estimated shipping dates of pre-order product are just for reference and the products may be shipped before or after the estimated shipping date. The estimated duration for delivery of products to the customer, after shipment, is within 14-working days (excluding custom clearance).

Shipping Charges

The shipping charges is based on the shipping location and may vary according to countries. The shipping charge does not include the duties, taxes and fees and the customer will have to pay for those duties, taxes and fees in case of overseas shipping. Import duties, Value Added Taxes/Goods and Services Tax (VAT/GST), Customs fees, etc. may be inflicted depending on the laws and ordinances of the destination nation. If the customer objects the invoice of the delivered goods due to reasons such as above-mentioned duties, taxes and fees then we shall impose the expense of transportation and return of the commodities.

Shipping Tracking

You will receive an email notification and tracking number after the product is dispatched. You may track your parcel’s status by using the tracking number.

License Territories

Our products are not internationally accessible. We can only directly sell or ship our products to certain countries due to license territory restriction. Please click Here to check the license’s territories.

Indemnity

We shall also not be accountable for setbacks due to customs delays and customs procedures. We will not be responsible for loss or damage to the product due to weather-related damage, shipment delay, etc. We will not be liable for accident or loss due to inaccurate shipping information provided and the customer would be responsible for all the shipping charges due to unreliable shipping information provided. We will not make misleading assertions that are different from the original transaction amount mentioned on our receipts.

Return and Exchanges

We incorporate 14 days of warranty on the sold products. The delivered product may be replaced or refunded if there is any serious defect or initial malfunction caused during the production and only return shipping fees for the exchange product shall be comprised by us. Serious defects do not include slight differences or trivial flaws, or a flaw which is shrouded in overall appearances.

We only manage the after-sales service for the customer who directly buys from the Company’s website. The customer is expected to send an email with the supporting pictures if they have any issues with the product within 14 days of receiving the product, and after 14 days no exchange shall be considered. The purpose of the original package (dressing box) which comes along with the actual product is to protect the goods from any exterior damage and hence, is not covered under the warranty. Please contact us at customer@zencreations.com.my and we will reply to you as soon as possible.

To entitle for a replacement or a refund, customer required to return the product to our designated location and the product must be unused and in the same condition with original packaging that you received it. The product remains the responsibility of the customer until it is received by us. We only cover return shipping fees for the exchange product and customer shall responsible all the fees that incurred for returning products.

Refund Policy

We do not accept any refund request for order cancellation. We shall only accept refundable request if the product be proved was serious defect or initial malfunction caused during the production. Please note that some products may be sell out. Hence, we might not able to provide a replacement and we offer a refund instead. Customer will be responsible for the original and return shipping charges and the 20% of the total product purchase price. The balance will then be refunded to you. We shall refund to you after we received the returning products.